Privacy Policy

Who we are

LabGenie (labgenie.ai) is operated by Datadivr Pvt Ltd, Infopark, Kochi, Kerala, India. This policy describes what information we collect through this website and through the LabGenie application, including Google user data when an organisation connects a Gmail account, how we use it, and the choices you have. For anything this page doesn’t answer, write to info@datadivr.com.

What we collect

Information you give us. This website has no contact form and collects nothing from you directly. Booking a demo opens Google's appointment scheduling page, where you give your name and email to Google; it reaches us as a calendar invitation. If you email or message us instead, we hold what you chose to send. We use it to respond to you and to run our sales process, nothing else.

Information collected automatically. We use Google Analytics 4 to understand how the site is used: pages visited, approximate location (country/city derived from IP, which Google truncates), device and browser type, and how you arrived here. This uses cookies. We never send your name, email, or any personal details to analytics.

How we use it

To respond to demo bookings and to anyone who writes to us. To understand which pages and channels bring genuinely interested visitors, so we improve the site. To contact you about LabGenie if you asked us to. We do not sell your information, and we do not use it for third-party advertising.

Who processes it

We rely on a small set of service providers to run this site: Amazon Web Services (hosting), Google Analytics (usage measurement), and Google Calendar (demo bookings, which is where your name and email are entered). In the LabGenie application, Google Cloud (Vertex AI) processes email content to classify inquiries, as described below. Each receives only what it needs to perform its function.

Google user data (Gmail)

When an organisation connects a Gmail account to LabGenie, we access that mailbox through the Gmail API to: read new incoming messages and attachments so our AI can classify sales inquiries and route them to the right rep; show the email thread to the organisation’s authorised users; and send replies that a user writes and chooses to send. LabGenie never changes, labels, deletes, archives or moves mail in the connected mailbox. QA users may connect with send-only access, in which case we cannot read their mailbox.

We use Gmail data only to provide these features to the user’s own organisation. We do not sell it, use it for advertising, or use it to train generalised AI models. Message content is processed by Google Cloud (Vertex AI) as our sub-processor to classify inquiries.

Gmail-derived inquiry data is kept while your organisation uses LabGenie so your team can work on each inquiry. Email attachments are deleted automatically after 180 days. Disconnecting a mailbox immediately revokes LabGenie’s access to it. To have your organisation’s Gmail-derived data deleted, email info@datadivr.com and we will delete it within 30 days.

LabGenie's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How long we keep it

Booking and inquiry details are kept for as long as we have an active conversation or business relationship with you, and are deleted on request. Analytics data is retained per Google Analytics’ standard retention controls (14 months). Gmail data in the LabGenie application follows the retention described under “Google user data (Gmail)” above.

Your rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you. Email info@datadivr.com and we will act on it promptly. If you are in the EU/UK, you additionally have the rights granted by the GDPR, including the right to lodge a complaint with your supervisory authority.

Cookies

The site sets Google Analytics cookies (prefixed _ga) to distinguish visitors and sessions. You can block or clear cookies in your browser settings; the site works fully without them.

Changes

If this policy changes materially, we will update this page and the date below. Questions or requests: info@datadivr.com.